To isolate this, return let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. Since it's working on the sample file, your main company file might be damaged causing this unusual behavior.
Allow me to step in for a moment and help make sure that you can download your bank transactions in QuickBooks Desktop (QBDT) for Mac. Thanks for getting back to us, appreciate the steps you've done to get this working. I'll be on standby here waiting for your response.
Once you have a moment to try out these steps, comment back with your results. If you're still experiencing performance issues with your company file, there may yet be something else going.
Just in case you need it, I'm attaching the article that goes over portable files here. You can find more information on that here. Note: you may need to reattach any documents you had attached before creating a portable copy. Note: You can change the name of the portable file to prevent it from overwriting your existing file.
Note: It may take up to 20mins to complete, depending on your internet speed and computer's performance.Ĥ. Close any open programs and run the QBInstall Tool. When prompted, save the file to the local Desktop.ģ.
Download the QuickBooks Install DiagnosticTool.Ģ. This will help us identify any component issues related to your QuickBooks Desktop. We'll want to run the QuickBooks Install Diagnostic Tool ( QBInstall Tool). Have you already checked the article that provided? If so and you are still having the same issue I can provide another troubleshooting step that may help fix this issue. Thanks for dropping by the Community, eddamon.